Bali Filters Refund Policy
Refund Policy
Thank you for choosing Bali Filters. We strive to ensure every customer is happy with their purchase. Please read our refund policy carefully for details about eligibility and conditions.
Eligibility for Refunds
Refunds are available under the following conditions:
- Defective or Damaged Products: If your product is defective or damaged upon arrival, please contact us within 30 days of receiving it.
- Unsatisfactory Performance: If you are not satisfied with the product for a valid reason (e.g., it does not perform as described), you may request a refund within 30 days. Evidence and details will be required.
- Unused Products: Refunds are available for unused and unopened products if you change your mind, but return shipping will be your responsibility.
Conditions for Refund
- Refund requests must be made within 30 days of receiving the product.
- Products must be returned in their original packaging and condition (if applicable).
- Valid reasons for dissatisfaction must align with the product description or functionality.
Non-Refundable Situations
- Damage caused by improper installation, misuse, or neglect.
- Change of mind after installation or use.
- Products not purchased directly from BaliFilters.com.
- Refund requests made after the 30-day period.
How to Request a Refund
- Contact Us: Email our support team via customer support or WhatsApp us at + 62 823 4008 9385.
- Provide Evidence: Share photos, videos, or a detailed explanation of your issue.
- Approval Process: After reviewing your claim, we will notify you of the approval or rejection of your refund request.
Refund Process
Once approved, refunds will be processed within 7-21 business days and issued to your original payment method. Return shipping costs (if applicable) are the responsibility of the customer unless the product is defective.
We are committed to resolving any issues fairly and promptly. Thank you for trusting Bali Filters!